I understands that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of everyone who visits this website and works with me. I will only collect and use your personal data as described in this Privacy Policy. Any personal data I collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it.

Step in 2 Coaching information

My Contact Details:

Name: Gayle Rowcroft

Address:  Brookstone, Innhams Wood, Crowborough, East Sussex,TN6 1TE

Phone Number:   07983 872575

The type of personal information I collect

I currently collect and process the following information:

·       First name, surname, email address, postal address, contact telephone number(s)

·       Invoices, Receipts, Contract records and Coaching Session records including, but not limited to, Goals set, Actions agreed and other information necessary to assist the client in future coaching sessions

·       Account information including payments packages, payments transacted, sessions completed and outstanding

·       Financial account details is not captured or held, payments are made by bank transfer

·       This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

• Information about your browser, network, or device

• Your IP address

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

·       Records of your queries and correspondence, in the event you contact me

For the purposes of the Data Protection Legislation, I am the data controller responsible for such personal data.

How I get the personal information and why I have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       Making an enquiry about Step in 2 Coaching services  

·       Commencing Personal Development Coaching with me

·       Automatic collection through your use and interaction with my website.  This is automatically collected.

I use the information that you have given me in order to:

·       Allow communications between myself and you the (prospective) client

·       Provide continuity between coaching sessions and ensure accuracy of conversations

·       Allow tracking of payments, sessions booked, conducted and outstanding

·       Provide a record for my use and in some cases, you the (prospective) client

·       Facilitate assessment, planning and evaluation of progress

·       Allow, with your permission, to have continued communication post completion of contracted coaching sessions

·       Allow the collection of basic statistical information for the purposes of audit, continuous improvement and development of my services and communication methods

 I will not share this information with any third parties unless I am legally obliged to do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• We have a contractual obligation

• We have a legitimate interest

How I store your personal information

Your information is securely stored at my place of business address.

• Paper records are kept securely locked in fireproof cabinet

• Electronic records are accessible only by me and I use secure passwords, and firewalls

I keep any personal or financial information for 7 years after the last contact with you the (prospective) client.

I will then dispose your information by:

• Shredding or incinerating paper records

• Deletion of any electronically held data

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact me at gayle.rowcroft@outlook.com, 07983 872575 and/or Brookstone, Innhams Wood, Crowborough, East Sussex, TN6 1TE , if you wish to make a request.

How to complain

If you have any concerns about how I use your personal information, please contact me in the first instance detailing your concerns.

Please contact me at gayle.rowcroft@outlook.com, 07983 872575 and/or Brookstone, Innhams Wood, Crowborough, East Sussex, TN6 1TE [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

ICO website: https://www.ico.org.uk